Paris - Professional Services Director

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SunGard is looking for a Professional Services Director to manage the Professional Services team of Asset Arena Manager.Asset Arena Manager is a real-time decision support solution designed for fund managers who analyze and evaluate complex portfolios.The Professional Service Director delivers, with his 24 consultants/ project managers strong team, all implementation projects of Asset Arena Manager product suite either at existing clients (41 clients worldwide) or to new clients and associated revenues.Responsibilities:- Supervises all client related projects: implementation, integration (i.e. specific developments) and consulting (training, migration, module installation, etc.).o Defines project planning methodology and have it apply on all projectso Plan resource allocation on projects based on activity prioritieso Anticipates projects associated risks and acts to reduce thoseo Qualifies clients requests in regards of contractual terms and defends Sungard interesto Manages project issues and client escalations- Supervises account management activity at all clientso Defines account management methodology and assures it is being appliedo Allocate accounts by account managers within his teamo Tracks accounts issues and acts accordinglyo Manages clients escalations- Develops profes ...

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