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Customer Interaction Specialist

Soldo

Soldo

Services financiers

Roma - Italy

Responsable d'équipe

Hybride

Experteer Overview

In this role you will deliver prompt, friendly customer support to corporate clients across email, chat, and phone, helping with account management, transactions, and product features. You will troubleshoot issues, escalate complex cases with internal teams, and contribute to improving support processes. You’ll maintain high service standards while aligning with the company’s objectives and providing accurate platform guidance. This position offers a meaningful chance to shape customer experience in a fast-growing fintech environment.

Rémunérations / Avantages

  • Competitive salary
  • Private healthcare coverage for you and your family
  • Lunch Vouchers
  • Annual 500 career development budget
  • Mentoring programme and leadership progression
  • Flexible working options including 60 days work anywhere

Responsabilités

  • Provide excellent customer service to corporate clients via email, live chat and phone
  • Assist customers with financial services queries related to account management, transactions, and product features
  • Offer first-line software support, troubleshooting common issues and guiding clients through technical solutions
  • Investigate and resolve customer issues in a timely and efficient manner
  • Maintain a strong understanding of the Soldo platform to provide accurate information
  • Deliver service/quality standards to agreed levels
  • Document and track customer issues, ensuring queries are logged and followed up
  • Work closely with internal teams to escalate and resolve complex issues
  • Carry out other duties as requested by line manager

Principales exigences

  • Excellent communication skills with the ability to explain complex issues in simple terms
  • Strong problem-solving abilities and a can-do attitude
  • Ability to handle a high volume of customer inquiries while maintaining professionalism
  • Prior experience in customer service, ideally in financial services or software support
  • Basic technical troubleshooting skills or willingness to learn
  • Customer-centric approach with a strong desire to exceed expectations
  • Strong attention to detail and organizational skills
customer-centricclear communicationproblem-solvingbasic technical troubleshootingknowledge of financial services or SaaS environments (nice-to-have)familiarity with financial transactions/banking (nice-to-have)

Description du poste

In this role you will deliver prompt, friendly customer support to corporate clients across email, chat, and phone, helping with account man…
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