Lead CX/UX Designer

Wolters Kluwer

Editeurs

Hoevelaken, Gelderland - Niederlande

Responsable d'équipe

Experteer Overview

Lead CX/UX Designer for the Dutch Tax & Accounting product line, shaping the design direction across multiple products. You’ll align user needs, business strategy, and technology to deliver high-impact experiences while guiding a small design team. Influence senior stakeholders and contribute to research, service design, and AI-enabled experiences with responsible design practices. This role supports a mission-driven, cross-functional DXG team focused on precision, trust, and regulatory compliance. You will drive measurable impact through portfolio-level design strategy and scalable design systems.

Responsabilités

Own and drive the design direction across multiple products within the Dutch Tax & Accounting portfolio
Align user insights,BU priorities, AI/technology capabilities, and regulatory constraints into experience strategies
Contribute to BU visioning and annual planning cycles
Identify UX capacity gaps and escalate needs in roadmap/budget discussions
Partner with stakeholders to inform hiring and budget decisions
Translate strategy into UX priorities that support measurable product line impact
Lead research strategy across portfolios and collaborate on AI initiatives for intelligent experiences
Engage senior stakeholders to define research direction with researchers
Apply service design methods (ecosystem mapping, journey modeling)
Define and evolve maturity models for user understanding across personas
Merge behavioral analytics with qualitative insights into actionable findings
Identify cross-product patterns in Job Maps and workflows
Provide daily direction, coaching and feedback to 4–5 designers
Ensure design system consistency; facilitate design thinking workshops
Act as liaison between UX, Product Management and Engineering
Maintain accessibility (WCAG), usability, and technical feasibility
Guide integration of AI-powered experiences, prompting strategies and responsible AI principles
Define UX and AI evaluation metrics to measure impact

Principales exigences

10+ years of UX/Product Design experience in complex B2B software environments
Proven experience leading design across multiple products or a product line
Experience managing designers (direct reports)
Deep understanding of Lean Product and Lean UX principles
Experience working in cross-functional teams
Ability to operate with limited guidance and make independent strategic decisions
Experience in Tax & Accounting or regulated industries (highly desirable)

leadership and people management stakeholder management strong communication and collaboration design systems and scalable UX patterns WCAG accessibility knowledge qualitative research synthesis with quantitative analytics

Description du poste

Lead CX/UX Designer for the Dutch Tax & Accounting product line, shaping the design direction across multiple products. You’ll align use…

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